Legal
Terms of service
These terms explain how ElevenMaths is provided to families. Prices, payment dates, cancellation and refunds are set out in the written purchase terms supplied before a place is confirmed (see Fees, cancellation and changes below).
Who agrees to these terms
A parent or carer buys or arranges the service and accepts these terms for themselves and, where legally permitted, for the child who will use it. The parent or carer must explain the child-facing rules in suitable language. Children do not need to understand commercial terms about payment or liability before using their invited account.
Accounts
Access is by invitation and accounts are created by a teacher or administrator. Account information must be accurate. Keep sign-in details private, tell us promptly about suspected misuse, and do not share an account or access another person's work. A parent or carer is responsible for reasonable supervision of the child's use.
Courses and live lessons
The service may include live online small-group lessons, assigned chapters, diagnostics, practice, mock tests, teacher feedback and a mistake book. Pupils should join on time, follow reasonable teacher instructions, treat everyone respectfully, and avoid sharing personal information about themselves or others. Bullying, discriminatory language, deliberate disruption, cheating, recording a lesson without permission, or sharing lesson access is not allowed.
Whiteboards and pupil content
Pupils may add answers, notes, feedback and drawings to course tools such as the live whiteboard. Only add learning-related material that is your own and lawful. Do not add private information, offensive material or another person's work without permission. You keep ownership of original content you create, while giving us a limited permission to host, display, copy and process it only as needed to provide, protect and support the course.
Fees, cancellation and changes
The current price, what is included, payment dates and course period will be provided in writing before purchase. We do not state a price in these terms. Cancellation, cooling-off rights, refunds, missed lessons and rescheduling are governed by the written terms supplied at the time of purchase and by mandatory consumer law. Those purchase terms must be provided clearly before payment and cannot take away rights that the law gives a consumer. If we need to make a material change, we will give reasonable notice and explain the available options.
Reasonable use
Use the service for the enrolled pupil's personal learning. Do not scrape or bulk-download content, overload or probe the service, bypass access controls, introduce harmful code, misuse personal data, or use course access to build or train another product. We may apply reasonable technical limits to protect pupils, teachers and service reliability.
Our course materials
The questions, explanations, walkthroughs, designs, software and other course materials belong to us or our licensors. The enrolled pupil receives a limited, personal, non-transferable right to use them during the agreed access period. They must not be sold, published, shared outside the household or teaching relationship, or used commercially without written permission. UK law still permits uses that cannot lawfully be restricted.
Availability and learning outcomes
We will use reasonable care and skill to provide the service. Online services can sometimes be interrupted for maintenance, security, provider failures or events outside reasonable control. We will try to restore access and communicate significant disruption. No course can guarantee an exam result, school place or a particular improvement; outcomes also depend on attendance, practice and the pupil's circumstances.
Responsibility and liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot be excluded under consumer law. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a service bought as a consumer.
Suspension and ending access
We may temporarily limit or suspend access where reasonably needed to protect a child, another user or the service; investigate misuse; respond to non-payment; or comply with law. Except where urgent action is needed, we will explain the issue and allow a reasonable opportunity to put it right. Either side may end the service under the written purchase and cancellation terms. Ending access does not remove rights or payments that arose earlier.
Privacy
Our privacy notice explains how we use children's and adults' personal information. It is separate from these contractual terms.
Consumer law and governing law
Parents and carers keep all mandatory rights under UK consumer law, including rights under the Consumer Rights Act 2015 where it applies. These terms and any dispute are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, but a consumer living elsewhere in the UK may also have the right to use their local courts and mandatory local protections.
Contact
Email contact@elevenmaths.co.uk with a question, complaint or request. You can also use the help centre. The operating business's legal name and postal address are available on request.